Privacy Policy

Information We Collect

• Contact information you provide through our contact form, account signup, or in conversation with an agent — name, email, phone number.
• Account information if you create an account — your saved listings, message history with your agent, and notification preferences.
• Communications — messages you send through our messaging feature, and any email or text correspondence.
• Usage information — pages viewed and listings saved, including through browser local storage if you use these features without an account.
• Device information if you enable push notifications — a notification subscription token tied to your browser/device, not your identity directly.

How We Use Information

• To connect you with one of our agents and respond to your inquiries
• To operate the saved-listings and messaging features of your account
• To send you service-related communications — replies to your messages, and (only with your separate opt-in) text message or push notifications about new messages
• To maintain and improve the security and functionality of our site

We do not sell your personal information.

Text Message & Push Notifications

Text message and push notifications are sent only if you opt in, and only to notify you that your agent has replied to a message. Message frequency varies with your own conversation activity. Message and data rates may apply. Reply STOP at any time to stop receiving texts, or disable either channel from your account settings. Opting out of texts or push notifications does not affect your account or your ability to use the site.

Who We Share Information With

We don't sell or rent your information to third parties for their own marketing. We do share information with service providers who help us operate the site and are bound to use it only for that purpose: our hosting and database provider (Supabase), our website host (Vercel), and the email/text providers we use to deliver notifications you've opted into (Google Workspace). We use Google Analytics to understand site traffic in aggregate — it doesn't identify you personally. Property listing data displayed on this site comes from our local Multiple Listing Service via the Spark Platform API and is governed by that MLS's own data use rules.

Your Choices

You can update your notification preferences or delete saved listings at any time from your account settings. To request a copy of your data, request deletion of your account, or ask any question about this policy, contact us at gary@crossroadsrealtymi.com or (231) 832-8322.

Children

Our site is not directed at children under 13, and we do not knowingly collect information from them.

Security

We use industry-standard safeguards — encrypted connections, access controls, and a reputable infrastructure provider — to protect your information. No method of transmission or storage is perfectly secure, and we can't guarantee absolute security.

Changes to This Policy

We may update this policy from time to time. We'll post the revised version here with an updated date.